Lediphin Refund and Returns Policy

At Lediphin, we aim to provide you with a seamless shopping experience. Please review our return policy below:

Misprinted/Damaged/Defective Items

• • Claims must be submitted within 30 days of receiving the product.

• • For packages lost in transit, claims must be submitted within 30 days of the estimated delivery date.

• • Claims deemed our error are covered at our expense.

Issue Reporting

• • If you or your customers notice any problems, please submit a problem report promptly.

Return Address

• •  The return address of Lediphin’s, and is based on where your package was fulfilled: Packages sent out from our US,UK and Mexico fulfillment centers are returned to our Charlotte facility: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273. Unclaimed returns are donated to charity after 30 days.

• • If a different return address is used, you become liable for any returned shipments.

Wrong Address

• • If an insufficient address is provided, you are responsible for reshipment costs after confirming an updated address.

Unclaimed Shipments

Unclaimed shipments returned to our facility incur reshipment costs.

No Registered Account

Without a registered account and billing method on our platform, returned orders won’t be available for reshipping and will be donated to charity at your cost.

Sealed Goods:

• • We do not accept returns of sealed goods, such as face masks, for health and hygiene reasons.

Returned by Customer

• • Advise customers to contact you before returning products.

• • Returns for buyer’s remorse, size exchanges, or regret (Brazil only) are at your expense and discretion.

• • Customers in Brazil must contact Customer Service within 7 days for return eligibility.

EU Consumer Notification

Certain goods may not be eligible for return, as per EU Directive 2011/83/EU.

Policy Interpretation

• • This policy is governed and interpreted in accordance with the English language.

For more details, please refer to our comprehensive Returns Policy on our website. If you have any questions, contact our Customer Service for assistance.